Booking Terms & Conditions
When booking with Erica Rose Property Services you are entering a contract with us, this contract begins when we email/post your confirmation letter and we are in receipt of your deposit.
The Price Includes:
The accommodation detailed in your confirmation email/letter for all clients named on your booking form/email, including all local taxes, gas, water, electricity and service charges. Change to Bedding, towels, beach/pool towels, complimentary drinks welcome pack and all utility bills. Fresh/linen/towels are provided on a weekly basis, excluding beach towels. Cleaning of the apartment/villa will be provided prior to your arrival and when you depart for all durations.
Your price does not include:
Travel insurance which is compulsory, transfers to and from your accommodation and any other extras highlighted on our website.
Payment of your deposit and/or full rental cost can be made via a bank transfer, personal sterling/euro cheque (subject to clearing) or cash. To secure your booking a deposit of 25% of your total rental cost is required when confirming and the remaining balance should be paid approximately six weeks prior to departure. Should you book within six weeks of departure we will require full payment to secure your reservation.
We will send you a confirmation letter/email with full booking details, please check this immediately as we may be unable to rectify any errors at a later stage.
Breakages, Loss and Damage:
We do not request any security deposit or extra amounts for breakages, loss and damage. However, should there be any damage during your stay we request you contact us to let us know as soon as possible.
Wilful and negligent behaviour is not tolerated and should this occur and damage is made to our properties or their contents we will expect you to cover the cost locally or you will be billed if you have already returned to the UK.
The accommodation you have rented is booked exclusively for the use of the people named on your booking form and no other persons are permitted to stay in the accommodation unless you have informed us beforehand.
Our villas and apartment are continually inspected and evaluated. We provide accurate and precise descriptions of each property on our website and all properties are equipped to ensure you have everything you need during your stay. However, all properties are privately owned and furnishings and accessories are to the owners own individual taste and specifications. For this reason, standards do vary and we cannot guarantee in all properties there are sufficient sun-beds for all guests to use at the same time.
ARRIVAL AND DEPARTURE TIMES
Your villa or apartment will be available for entry from 16:00 on the day of arrival. You must vacate the villa or apartment by 10:00 on the departure day. We will do our upmost to accommodate you and be as flexible as possible but our priority is to ensure that the accommodation is prepared to the highest standards for all visitors and we must have time to carry this out.
Some of our properties are unsuitable for disabled guests due to access and layout. Please let us know your requirements BEFORE you book your apartment/villa.
Please contact us before booking your apartment/villa to ensure that pets are allowed.
Changes and Cancellations
If you wish to change your booking dates or duration we will do our best to accommodate you. If we cannot meet your new requirements and you wish to cancel your booking the following Tourist Board conditions apply:
a. Ten percent of said advance payment when the cancellation is made over thirty days before the date fixed for occupation of the apartment.
b. Fifty percent when cancellation is made over seven days and under thirty days in advance.
c. A hundred per cent when the cancellation is made under seven days in advance.
In the highly unlikely event that we cancel your booking due to unforeseen circumstances our liability is limited to the provision of another property of similar or a higher standard OR a full refund of the rental cost.
If you have a Complaint
We do our best to provide you with clean, hygienic, well equipped holiday accommodation with installations in full working order. However, if you have a complaint or request please contact us so it can be attended to as soon as possible.
Should you wish to complain whilst you are on holiday, we request that you contact us immediately to notify us of the complaint this allowing us to take action to rectify the problem. Should we be unable to resolve the complaint we request that you write to us within 28 days of the end of your stay with full details of your complaint. We will provide a full response but please note your complaint will not be considered if you have not notified us during your holiday as we have not been given the opportunity to resolve the matter.
An independent arbitration body exists to resolve any legitimate claims should the need arise. Complaints made out with 28 days will not be considered as it makes it difficult to investigate your complaint.
We request only that you treat the accommodation as you would your own home and that you respect the neighbours and refrain from causing any annoyance. Thank you.
Our liability to you
We accept responsibility for ensuring that the accommodation you have booked is supplied as described on our website or in our brochure. For more information on our apartment and villa rental contact us online