Booking Terms & Conditions
When booking with Erica Rose Property Services you are entering a contract with
us, this contract begins when we email/post your confirmation letter and we are
in receipt of your deposit.
The Price Includes:
The accommodation detailed in your confirmation email/letter for all clients
named on your booking form/email, including all local taxes, gas, water,
electricity and service charges. Change to Bedding, towels, beach/pool towels,
complimentary drinks welcome pack and all utility bills. Fresh/linen/towels are
provided on a weekly basis, excluding beach towels. Cleaning of the apartment/villa will be provided prior to your arrival and when you depart for all durations.
Your price does not include:
Travel insurance which is compulsory, transfers to and from your accommodation and any other extras highlighted on our website.
Payments:
Payment of your deposit and/or full rental cost can be made via a bank transfer, personal sterling/euro cheque (subject to clearing) or cash. To secure your booking a deposit of 25% of your total rental cost is required when confirming and the remaining balance should be paid approximately six weeks prior to departure.
Should you book within six weeks of departure we will require full payment to secure your reservation.
Confirmation:
We will send you a confirmation letter/email with full
booking details, please check this immediately as we may
be unable to rectify any errors at a later stage.
Breakages, Loss and Damage:
We do not request any security deposit or extra amounts
for breakages, loss and damage. However, should there be
any damage during your stay we request you contact us to
let us know as soon as possible.
Wilful and negligent behaviour is not tolerated and
should this occur and damage is made to our properties
or their contents we will expect you to cover the cost
locally or you will be billed if you have already
returned to the UK.
Your Guests
The accommodation you have rented is booked exclusively
for the use of the people named on your booking form and
no other persons are permitted to stay in the
accommodation unless you have informed us beforehand.
Your accommodation
Our villas and apartment are continually inspected and
evaluated. We provide accurate and precise descriptions
of each property on our website and all properties are
equipped to ensure you have everything you need during
your stay. However, all properties are privately owned
and furnishings and accessories are to the owners own
individual taste and specifications. For this reason,
standards do vary and we cannot guarantee in all
properties there are sufficient sun-beds for all guests
to use at the same time.
ARRIVAL AND DEPARTURE TIMES
Your villa or apartment will be available for entry from
16:00 on the day of arrival. You must vacate the villa
or apartment by 10:00 on the departure day. We will do
our upmost to accommodate you and be as flexible as
possible but our priority is to ensure that the
accommodation is prepared to the highest standards for
all visitors and we must have time to carry this out.
Disabled Customers
Some of our properties are unsuitable for disabled
guests due to access and layout. Please let us know your
requirements BEFORE you book your apartment/villa.
Pets
Please contact us before booking your apartment/villa to
ensure that pets are allowed.
Changes and Cancellations
If you wish to change your booking dates or duration we
will do our best to accommodate you. If we cannot meet
your new requirements and you wish to cancel your
booking the following Tourist Board conditions apply:
a. Ten percent of said advance payment when the
cancellation is made over thirty days before the date
fixed for occupation of the apartment.
b. Fifty percent when cancellation is made over seven
days and under thirty days in advance.
c. A hundred per cent when the cancellation is made
under seven days in advance.
In the highly unlikely event that we cancel your booking
due to unforeseen circumstances our liability is limited
to the provision of another property of similar or a
higher standard OR a full refund of the rental cost.
If you have a Complaint
We do our best to provide you with clean, hygienic, well
equipped holiday accommodation with installations in
full working order. However, if you have a complaint or
request please contact us so it can be attended to as
soon as possible.
Should you wish to complain whilst you are on holiday,
we request that you contact us immediately to notify us
of the complaint this allowing us to take action to
rectify the problem. Should we be unable to resolve the
complaint we request that you write to us within 28 days
of the end of your stay with full details of your
complaint. We will provide a full response but please
note your complaint will not be considered if you have
not notified us during your holiday as we have not been
given the opportunity to resolve the matter.
An independent arbitration body exists to resolve any
legitimate claims should the need arise. Complaints made
out with 28 days will not be considered as it makes it
difficult to investigate your complaint.
Behaviour
We request only that you treat the accommodation as you
would your own home and that you respect the neighbours
and refrain from causing any annoyance. Thank you.
Our liability to you
We accept responsibility for ensuring that the
accommodation you have booked is supplied as described
on our website or in our brochure. For more information on our apartment and villa rental contact us online
