Frequently Asked Questions
Do all villas/apartments have British TV
Yes most do. Some villas/apartments have limited Freesat TV
and/or British TV and many others offer Spanish TV with
possibly Sky News included. Some properties only offer
use of a DVD player. If SKY is available at the chosen
property we must advise you not to expect the same level
of coverage or quality of reception as you do in the UK.
Are linen and towels provided?
All bedding and towels are provided including beach/pool
towels. Additional bedding can be provided for sofa or
put up beds which is chargeable. Prices will be given on
request. All properties have a washing machine and airer.
What cleaning/housekeeping service do you offer?
Your chosen property will be cleaned for your arrival
and again at the end of your stay. We provide a change
of linen weekly if staying 14 nights or longer.
Can you arrange a transfer from the airport?
Yes we can, please ask at time of booking.
What time can we enter the villa/apartment on
the day of arrival?
The official time you can enter our properties is 16.00
hrs on the day of arrival. Of course if you arrive
earlier than 16.00 hrs we will do our upmost to
accommodate your party but we must advise you this is
not always possible due to changeovers and housekeeping
What time must we depart the villa/apartment of
the day of departure?
We request that you depart from the property at 10.00
hrs on the day of departure. Again if your flight is
later then we will try to accommodate you but due to the
fact we have incoming guests and housekeeping
arrangements this is not always possible.
What is included in the complimentary welcome
1 Bottle of water, 1 bottle of wine, 2 beers, orange
juice, milk, tea and coffee.
How and when will I receive by booking
We will send your confirmation via email, in most cases
immediately but no later than 2 days after we have
confirmed your reservation.
Where do I pick up the apartment or villa keys?
We meet and greet all of our clients at the accomodation
when we will give you your keys and show you round.
What should we do in a medical emergency?
We provide contact details for local medical
practitioners both private and public, this information
is contained in your apartment or villa. The local
emergency telephone number is 112.
For more information on apartment or villa rental in the first instance please email us or contact us online