Frequently Asked Questions

Do all villas/apartments have British TV Channels?
Yes most do. Some villas/apartments have limited Freesat TV and/or British TV and many others offer Spanish TV with possibly Sky News included. Some properties only offer use of a DVD player. If SKY is available at the chosen property we must advise you not to expect the same level of coverage or quality of reception as you do in the UK.

Are linen and towels provided?
All bedding and towels are provided including beach/pool towels. Additional bedding can be provided for sofa or put up beds which is chargeable. Prices will be given on request. All properties have a washing machine and airer.

What cleaning/housekeeping service do you offer?
Your chosen property will be cleaned for your arrival and again at the end of your stay. We provide a change of linen weekly if staying 14 nights or longer.

Can you arrange a transfer from the airport?
Yes we can, please ask at time of booking.

What time can we enter the villa/apartment on the day of arrival?
The official time you can enter our properties is 16.00 hrs on the day of arrival. Of course if you arrive earlier than 16.00 hrs we will do our upmost to accommodate your party but we must advise you this is not always possible due to changeovers and housekeeping services.

What time must we depart the villa/apartment of the day of departure?
We request that you depart from the property at 10.00 hrs on the day of departure. Again if your flight is later then we will try to accommodate you but due to the fact we have incoming guests and housekeeping arrangements this is not always possible.

What is included in the complimentary welcome pack?
1 Bottle of water, 1 bottle of wine, 2 beers, orange juice, milk, tea and coffee.

How and when will I receive by booking confirmation?
We will send your confirmation via email, in most cases immediately but no later than 2 days after we have confirmed your reservation.

Where do I pick up the apartment or villa keys?
We meet and greet all of our clients at the accomodation when we will give you your keys and show you round.

What should we do in a medical emergency?
We provide contact details for local medical practitioners both private and public, this information is contained in your apartment or villa. The local emergency telephone number is 112.

For more information on apartment or villa rental in the first instance please email us or contact us online